This accessibility statement explains how the DEFINE website complies with the Act on the Provision of Digital Services, what shortcomings exist in the accessibility of the site, and how you can give us feedback on accessibility problems. DEFINE’s goal is for the use of its web services to be as smooth as possible for all users. Accessibility is taken into account in the development of the site.

Accessibility means the ease of use and understandability of websites, mobile applications and the content published in them. Accessibility is defined in more detail in Directive (EU) 2016/2102 of the European Parliament and of the Council and in the Act on the Provision of Digital Services 306/2019.

This accessibility statement applies to this DEFINE website, which is built on the WordPress publishing platform.

Accessibility status

The website largely meets the A and AA level requirements of the Web Content Accessibility Guidelines (WCAG) 2.1.

Preparation of this statement

This statement was prepared on 26 July 2026. It is based on self-assessment and automated accessibility testing (including keyboard navigation, screen reader landmarks, colour contrast and alternative texts). The statement is reviewed once a year, and the site maintainers carry out regular accessibility checks and improvements.

Support for non-accessible content

The City of Riihimäki Tietotupa service helps users of the website. You can contact them by phone, by e-mail, or by visiting the Matkakeskus travel centre.

Accessibility feedback and complaints

If you notice accessibility problems on the website, you can give feedback to the site maintainer at mira.ahjoniemi@riihimaki.fi.

If you are not satisfied with the answer you receive, or do not receive an answer at all within two weeks, you can file a report with the Regional State Administrative Agency for Southern Finland. The website saavutettavuusvaatimukset.fi explains in detail how to file a report and how the matter is processed.

Regional State Administrative Agency for Southern Finland
Accessibility Supervision Unit
saavutettavuus@avi.fi
tel. 029 501 6000 (switchboard)